Terms of Service

Last updated: February 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of BotScale ("the Service"), a personal AI assistant platform operated by BotScale ("we", "our", or "us"). By using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Service.

2. Description of Service

BotScale provides a personal AI assistant with persistent memory, accessible via Telegram and a web dashboard at platform.botscale.io. The Service includes:

  • AI-powered conversational assistant for notes, tasks, diaries, and reminders
  • Two operating modes: Quick Start (chat within the bot) and Personal Bot (your own Telegram bot)
  • Web dashboard for managing your assistant, knowledge base, and settings
  • Subscription plans with varying message limits and features

3. Eligibility

You must be at least 16 years old to use the Service. By using BotScale, you represent that you meet this requirement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account and Access

Access to BotScale is provided through your Telegram account. You are responsible for:

  • Maintaining the security of your Telegram account
  • All activity that occurs under your account
  • Keeping any bot tokens (Personal Bot mode) confidential

We reserve the right to suspend or terminate access to accounts that violate these Terms.

5. Subscription Plans and Pricing

BotScale offers the following plans:

  • Free Trial: 5 days, 100 messages — no payment required
  • Pro: $7.99/month — 500 messages, audio transcriber, 2GB memory, priority support
  • Max: $14.99/month — 1,000 messages, audio transcriber, 4GB memory, dedicated support

Prices are subject to change with 30 days' notice to active subscribers.

6. Payments and Billing

Payments are processed through third-party providers (Paddle and NOWPayments). By subscribing, you agree to:

  • Provide accurate payment information
  • Authorize recurring monthly charges for your selected plan
  • The payment terms of the respective payment provider

Subscriptions renew automatically each month. You may cancel at any time; access continues until the end of the current billing period.

7. Refunds

For details on how refunds are handled for each payment method, see our Refund Policy.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Generate, store, or distribute harmful, illegal, or abusive content
  • Attempt to circumvent message limits or other usage restrictions
  • Reverse-engineer, decompile, or disassemble the Service
  • Use the Service to build competing products
  • Share your account access with unauthorized third parties
  • Send spam or unsolicited messages through your Personal Bot

We reserve the right to suspend or terminate accounts that violate this policy without refund.

9. Your Data

You retain ownership of all content you create through the Service (notes, conversations, tasks, etc.). We do not claim ownership of your data.

You can delete your account and all associated data at any time through the Settings page or the /delete command in the bot. Deletion is permanent and irreversible.

For details on how we handle your personal information, see our Privacy Policy.

10. AI-Generated Content

BotScale uses AI models to generate responses. You acknowledge that:

  • AI responses may not always be accurate, complete, or up-to-date
  • You should not rely on AI-generated content for medical, legal, financial, or other professional advice
  • We do not guarantee the quality or suitability of AI responses for any particular purpose

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (with advance notice when possible)
  • Technical issues or infrastructure failures
  • Force majeure events

We are not liable for any loss or damage resulting from service interruptions.

12. Limitation of Liability

To the maximum extent permitted by law, BotScale shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, profits, or business opportunities.

Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 3 months preceding the claim.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via:

  • A notice in the bot or on the web dashboard
  • An updated "Last updated" date on this page

Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or the Service shall be resolved through good-faith negotiation first, and if unresolved, through arbitration.

15. Contact Us

If you have questions about these Terms, please contact us:

BotScale
Email: admin@botscale.io
Telegram: @botscale