Terms of Service

1. Definitions and General Provisions

These Terms of Service (the “Terms”) constitute a binding agreement between BotScale (the “Provider”, “we”, “our”, or “us”) and you (the “User”) and contain all essential conditions for access to the BotScale personal AI assistant service (the “Service”).

The Terms are addressed to any individual with legal capacity, sole trader, or legal entity who accesses the Service. You enter into a binding contract on the Terms by performing any of the following acceptance actions:

• tapping “Start”, “Try”, or an equivalent button in the Provider’s Telegram bot;
• paying for any paid plan via the checkout form;
• registering or signing in at assistant.botscale.io.

If you do not agree to the Terms, you may not use the Service.

2. Subject of the Agreement

The Provider grants the User remote access to the BotScale software platform, which provides a personal AI assistant with the following features:

• journals, notes, tasks, and reminders;
• storage and retrieval of personal records backed by long-term memory;
• request processing via large language models (Claude, GPT, and similar);
• audio transcription of voice messages;
• data export in JSON, CSV, and PDF formats;
• management through a Telegram bot and a web dashboard.

The exact feature set, limits (tokens, audio transcription allowance, memory quota), and price depend on the selected plan.

3. Pricing and Plans

Current plans and prices are published on the Pricing section of the main page and, as of the effective date of these Terms, are:

• Free — 500 tokens, 2 GB memory, core features;
• Pro — $10/month, 2,000 tokens, 2 GB memory;
• Max — $18/month, 4,000 tokens, 4 GB memory.

Prices are displayed in US dollars and exclude applicable VAT, sales tax, GST, or equivalent indirect taxes, which are calculated and added at checkout based on the User’s billing location.

The Provider may change pricing for future billing periods by giving the User at least 14 calendar days’ notice via email, an in-bot message, or a banner on the web dashboard. Prices already paid for the current billing period are not affected.

4. Payment Order

Payments are processed by third-party PCI-DSS certified payment service providers integrated into the checkout form (e.g. credit and debit cards, Apple Pay, Google Pay, SEPA, and other methods supported by the processor).

Payment is deemed completed once the Provider receives confirmation from the processor. Upon confirmation:

• the paid plan is activated on the User’s account automatically;
• a VAT invoice / receipt is sent to the email address provided at checkout, as required by the User’s tax jurisdiction.

The default billing period is one (1) calendar month starting on the payment date unless explicitly stated otherwise for a specific plan.

4.1 Auto-renewal (subscription)

When purchasing a paid plan the User may opt in to automatic renewal (autopayment). The User’s payment method (bank card or other supported instrument) is stored by the payment processor in compliance with PCI DSS. The Provider does not store or have access to card details.

With autopayment enabled:

• at the end of each billing period the Provider automatically charges the next period’s fee to the saved payment method without additional User confirmation;
• the User is notified of each successful charge via the Telegram bot and/or email;
• a receipt is issued after each charge.

4.2 Failed charges

If an automatic charge fails (insufficient funds, expired card, bank restrictions, etc.), the Provider makes up to 3 retry attempts over 7 calendar days. The User is notified of each failed attempt via the Telegram bot and/or email.

If all retry attempts fail, the subscription is suspended and the account is downgraded to the free plan until the User pays manually or adds a new payment method.

4.3 Cancelling autopayment

The User may cancel autopayment at any time by:

• using the account settings on the web dashboard;
• sending a command in the Telegram bot;
• emailing admin@botscale.io.

Cancellation takes effect immediately. The current paid period remains active until it expires. The User may also revoke autopayment authorisation through their bank — subsequent charges will be declined by the bank.

4.4 One-time payment

The User may choose not to enable autopayment and pay for each billing period manually. In this case, access to paid features is suspended at the end of the paid period until a new payment is made.

5. Service Delivery

The Service is wholly digital and requires no physical delivery. The result of performance is remote access to Service features.

Access is provided through two equivalent channels, at the User’s choice:

• Telegram bot: @botscale_assistant_bot — for chat-based interaction;
• Web dashboard: assistant.botscale.io — for managing the assistant, knowledge base, and settings.

Activation time does not exceed 24 hours from payment confirmation and is typically a few minutes. If activation fails for technical reasons attributable to the Provider, the Provider will either resolve the issue or refund the payment in accordance with the Refund Policy.

The Service is available 24/7 subject to the User having an active Telegram account and an Internet connection.

6. Eligibility

The Service is available to individuals aged at least 16 years. By accepting these Terms the User confirms that they meet this requirement. If the User acts on behalf of an organisation, the User confirms that they have the authority to bind that organisation to these Terms.

7. Rights and Obligations of the Parties

7.1 The Provider undertakes to

• maintain the Service with a target monthly availability of 99.5%;
• preserve the confidentiality of personal data in accordance with the Privacy Policy;
• issue VAT invoices / receipts promptly as required by applicable tax law;
• respond to User inquiries within the timeframes required by applicable consumer-protection law.

7.2 The User undertakes to

• safeguard their Telegram account and any bot tokens issued to them;
• not use the Service for any unlawful purpose;
• not attempt to circumvent plan limits, reverse-engineer the Service, or build competing products from it;
• keep the billing-time contact information up to date.

7.3 The Provider reserves the right to

• suspend or terminate account access in case of breach of these Terms;
• engage sub-processors (hosting, LLM, analytics providers) to discharge its obligations;
• amend these Terms by publishing an updated version on this page.

8. Refunds

Refunds are granted in accordance with the Refund Policy, which reflects the Provider’s obligations under applicable consumer-protection law (including EU Directive 2011/83/EU on consumer rights, UK Consumer Rights Act 2015, and equivalents).

9. Your Data

The User retains ownership of all content created through the Service (notes, conversations, tasks, and the like).

The User may delete their account and all associated data at any time via the Settings page or the /delete command in the bot. Deletion is irreversible.

Processing of personal data is governed by the Privacy Policy, which is compliant with the General Data Protection Regulation (Regulation (EU) 2016/679) and applicable national data-protection laws.

10. AI-Generated Content

The Service uses large language models to generate responses. The User acknowledges that:

• AI responses may not always be accurate, complete, or up to date;
• AI responses must not be relied on for medical, legal, financial, or other professional advice;
• the Provider makes no warranty as to the suitability of AI responses for any particular User purpose.

11. Liability

Each party is liable for non-performance or improper performance of its obligations in accordance with applicable law.

To the maximum extent permitted by law, the Provider shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits and loss of User data, insofar as the loss is caused by the User’s own actions or by failures of third-party services (Telegram, payment processors, LLM providers).

The Provider’s aggregate liability under this agreement is limited to the fees paid by the User during the billing period in which the breach occurred. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (e.g. liability for fraud, for death or personal injury caused by negligence, and statutory consumer rights).

12. Force Majeure

Neither party is liable for full or partial non-performance caused by force-majeure circumstances, including acts of God, war, government action, changes in law, blocking of third-party services (Telegram, LLM providers) in the User’s jurisdiction, and other events beyond the parties’ reasonable control.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws applicable at the Provider’s place of establishment, without prejudice to mandatory consumer-protection rules in the User’s country of residence.

Disputes are first addressed by pre-action correspondence — the receiving party has 10 calendar days to respond. If no settlement is reached, the dispute may be referred to binding arbitration under the Rules of the competent arbitration institution, or, where mandatory consumer law so requires, to the courts of the User’s place of residence.

Consumers resident in the EU may additionally use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Changes to the Terms

The Provider may amend these Terms at its discretion by publishing a new version on this page. The revision date is shown at the top of this document.

Material changes are communicated to the User via:

• a notice in the Telegram bot or on the web dashboard;
• an email to the address provided at checkout.

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Provider Details

Additional contact details are published on the Contacts page.