Privacy Policy

Last updated: February 2026

1. Introduction

BotScale ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Email address when you submit a form or request a consultation
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources
  • Technical Data: IP address, browser type, device information, and operating system
  • Communication Data: Any information you provide when contacting us

3. Legal Basis for Processing

We process your data based on the following legal grounds under GDPR:

  • Consent (Art. 6(1)(a)): Analytics tracking — only after you explicitly accept
  • Contract (Art. 6(1)(b)): Processing your contact form submission to respond to your inquiry
  • Legitimate Interest (Art. 6(1)(f)): Security measures, fraud prevention, and access audit logs

4. How We Use Your Information

We use collected information for the following purposes:

  • To respond to your inquiries and provide requested services
  • To send you relevant information about our services (with your consent)
  • To improve our website and user experience
  • To analyze website traffic and usage patterns
  • To comply with legal obligations

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and we regularly review our security practices.

6. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers who assist in our operations (hosting, analytics)
  • Team notifications via Telegram messenger (email address only, for operational purposes)
  • Legal authorities when required by law
  • Business partners with your explicit consent

7. Cookies and Tracking

We use first-party analytics to understand how visitors use our website and improve our services. We do not use Google Analytics, Facebook Pixel, or any third-party tracking services.

7.1 Consent

When you first visit our website, you will see a consent banner. You can choose to accept or decline analytics tracking. Your choice is stored in a cookie (bs_consent) for one year.

7.2 Data We Collect (if you consent)

If you accept analytics, we collect:

  • Page views: Which pages you visit and in what order
  • Scroll depth: How far you scroll on each page (25%, 50%, 75%, 100%)
  • Clicks: Buttons, links, and interactive elements you click
  • Form interactions: When you start filling out forms (not the content)
  • Device information: Browser type, operating system, screen size, viewport dimensions
  • Session data: Time on page, active time, referral source
  • Traffic source: How you found us (search engine, direct, referral, UTM parameters)

7.3 Storage Used

We use browser sessionStorage (not cookies) to track your session. The following keys are stored temporarily:

  • bs_session — A random session identifier
  • bs_last_activity — Timestamp of your last activity
  • bs_utm — UTM campaign parameters (if present)
  • bs_returning — Whether you've visited before in this session

This data is automatically cleared when you close your browser. We also set one cookie:

  • bs_consent — Your consent choice (1 = accepted, 0 = declined), expires after 1 year

7.4 Data Retention

Analytics data is retained for up to 12 months and then automatically deleted. Session data is aggregated and anonymized after 30 days.

7.5 How to Change Your Consent

To change your consent preference:

  • Clear the bs_consent cookie from your browser settings
  • Refresh the page — the consent banner will appear again
  • Make your new choice (Accept or Decline)

If you decline, no analytics data will be collected and any existing session data will be cleared.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Objection: Object to processing of your data
  • Portability: Request transfer of your data

To exercise these rights, contact us at the email below.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact information is typically retained for up to 3 years after your last interaction with us.

Access audit logs are retained for 90 days for security purposes.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Data Location

Your data is stored on servers located in the Netherlands (European Union). We use Telegram for internal team notifications; Telegram's servers may be located outside the EEA. For Telegram's privacy practices, see: telegram.org/privacy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

BotScale
Email: admin@botscale.io