Refund Policy

1. Overview

BotScale offers a 14-day money-back guarantee on all subscription purchases. If you are not satisfied with your subscription for any reason, you may request a full refund within 14 days of purchase or the most recent renewal date.

2. Refund Window

You may request a full refund within 14 days from the date of your initial purchase or from the date of your most recent subscription renewal. Refunds are processed to the original payment method.

3. Card and PayPal Payments

Payments made via card or PayPal are processed by Paddle.com, our Merchant of Record. Refunds for these payments are handled in accordance with Paddle's Buyer Terms.

To request a refund, contact us at admin@botscale.io or reach out to Paddle directly.

4. Cryptocurrency Payments

Refunds for payments made via cryptocurrency are processed by our support team. To request a refund, contact us at admin@botscale.io or message @botscale on Telegram with your transaction details.

5. How to Request a Refund

To request a refund, contact us within 14 days of your purchase or most recent renewal:

BotScale
Email: admin@botscale.io
Telegram: @botscale

Please include your account email or Telegram username and the payment method used. Refunds are typically processed within 5–10 business days.